What are your Store Hours?
We're available 8am-5pm Eastern Time Monday thru Friday, Should a question arise after hours, please e-mail us at: email@example.com for a quick response.
Why did I receive a email or phone call stating the my sale price is incorrect?
The reason you may receive an email or phone call stating that the sale price is incorrect is because of the numorous parts we offer on the web site and the many vendors we purchase from makes it very difficult for us to update our prices on a daily basis.
What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime during our business hours at (1-800-456-5337), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
Do you sell genuine OEM parts?
Our supplier list is growing, not only do we sell factory original Chrysler, Dodge, and Jeep parts, but we are also carrying many other manufacturers products. All parts are guaranteed to be new and manufacturer original. The only exception to this would be items that are classified as "Take-Off's", parts that have been removed from vehicles and will be noted as such in the description. All parts are backed by the manufacturers warranties.
Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship most orders within 72 hours FROM THE TIME WE RECEIVE THE PART FROM OUR VENDOR. In the unlikely event that a part has been placed on backorder or discontinued, You will be notified.
Can I add to my order after it has been placed?
Due to our online ordering process, you would be required to create a new order for any additional items. Creating a new order ensures that your order will be processed and maintains the order information within your account section. This way you will have the ability to view, and track the status of your order.
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession. The only exception to this is discontinued items, or items with the VIN# or mileage preprogrammed into them.
How long before my order ships?
In stock orders ship within 48 hours.
Do you ship outside the United States?
Currently we only ship within the United States. We are working on expanding this to other areas as well.
Which credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express.
What method of shipping do you use?
Our preferred method of shipping is FedEx. They give excellent service, are extremely reliable and very reasonable priced. We also use UPS freight services for larger items.
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship in stock parts via Next Day Air up until 5PM EST.
Why did the price Change after I placed my order?
Although we try to maintain as accurate pricing as possible, we cannot control manufacturers price changes. When we encounter an item that has changed, we will update the prices within our site, and contact you before the order is processed for approval. The order is placed on hold awaiting your approval, should you decide to cancel, you will not be charged.
Why do discountinued parts show on your site?
Sometimes discontinued items will still appear on our site. This is usually due to the manufacturers have not notified us of the discontinued item, or we may have acquired discontinued stock. When an item that is discontinued and is not in our inventory, you will be notified that the item is no longer available. These items will also be removed from our site to prevent any future orders. When this happens, your order (or that portion of the order) will be canceled, and no charges will be incurred for the discontinued item.
Why is the image different from I received?
The images we use are a general representation of what the product may look like. Many of these images are the very same images the manufacturer uses for their publications and may contain additional items that are not included in the product you purchased. If you have any questions regarding what is included, or why the image may be different, please contact us for more information.
What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, All we ask is that you return the items within 45 days with a copy of your receipt. There will be a 20% restocking fee, unless the mistake is ours. There are no refunds given on electrical items. We will even arrange return freight for you. Just pack the part up in it's original package and we'll send someone for it. Return shipping charges will be deducted from your refund. We just ask for a couple of courtesies. We cannot take back discontinued, used, installed or tried parts. Nor can we take back items that have a VIN number or mileage programmed into them such as vehicle computer modules. Parts must be resaleable and in their original packaging. You do not need a return authorization, but we would like to be informed via e-mail, phone or whatever so that we can expect the part and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria. Your refund will be processed within 48 hours from the time we receive the item and a check will be mailed to the address on file.
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.