The Hendrick Advantage is not just the product we sell but how we do business. Your experience with Hendrick will be more of a relationship than a transaction. As opposed to just talking about a different experience, Hendrick delivers a better relationship through the longevity of our employees and an investment in training.
How have we become the premier quality vehicle retailer? How do we provide the best opportunities for our team members, customers, communities and the manufacturers we represent? Our success can be attributed to the following core values, which we live by daily:
Teamwork Through Trust and Respect
People are the most important part of Hendrick. As a team drawing on the unique contributions that each of us can make, everyone achieves more. We work together, using our diverse individual skills and striving to get the best out of ourselves through self-discipline, initiative and respect for others.
We believe in doing what is right for fellow team members and our customers. Through honest and straightforward interaction with each other and our customers, we will uphold the value of integrity in every action we take and every decision we make.
Commitment to Customer Enthusiasm
Our job doesn’t mean much if you’re not satisfied. We genuinely desire our customers to know that we value and care about them. That is why we commit ourselves everyday to exceeding your expectations.
Passion for Winning
Our team members are also empowered leaders, doing what it takes to overcome obstacles and satisfy customers. With a clear focus on our goals, we aim to continue the Hendrick tradition of winning.
Accountability at All Levels
Our team members deliver what they promise and create an atmosphere of dependability—a place where people can count on each other to achieve business results with higher quality and efficiency. By taking responsibility at all levels and on a daily basis, we prevent the potential for poor customer service and can conquer the inevitable challenges that confront us.
Commitment to Continuous Improvement
As in any endeavor, there is always room for improvement. Every day we take the initiative to find ways to do our work better, smarter and faster. Seeking opportunities for personal growth and development will only lead to increased vitality for our business and greater satisfaction to you.